Billing Related Complaints
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1. What is the various collection agencies available in APEPDCL?

The collection agencies available in APEPDCL are as follows:

  • AP Online centers
  • Online Payment
  • Any Time Payment (ATP) Machine
  • ECS Facility i.e. Auto pay from Bank account.
  • Any E-seva/ RSDP center (within the District)
  • CSCs at District Head Quarters, Rajahmundry, Bhimavaram & Narsapuram
  • Rajiv EPDCL Centers at Section Office Premises.
  • Volunteers sponsored by Lions Club and Rotary Clubs and other service Organizations (available at few places only).
2. What are the various components of my bill?
Please visit the following link to view various components of you bill
http://www.apeasternpower.com /customercare/guidetoyourbill.jsp
3. How do I view my current Bill on the web portal?

To view your current bill, customer needs to select View Your Bill under Customer Services on the home page.
The customer needs to enter the service number as shown in the current bill.

4. To whom should I complain if the bill is issued without visiting my premises?

Concerned CSC or through online Spandana.

5. How can I get duplicate bill?

Visit your concerned ERO office or login through our website for getting Duplicate bill

6. Is partial payment of bill allowed?

No, Partial payment of bill is not allowed.

7. Can I pay bills through outstation cheques?

No. Outstation cheques are not allowed.

8. Can we pay in excess of bill amount?

Yes, you can pay excess of bill amount.

9. Where should I report for any metering and billing Problems?

Concerned CSC or through online Spandana

10. My meter is tested OK but I still feel my bill is rather high. What should I do?

Please check your wiring/installations properly through a certified electrician.
If still problem persist you may Register your complaint at concerned CSC by paying necessary charges.

11. My meter is stuck up but huge amount of bill is given?

In case of meter stuck, average of 3 months consumption when the meter is in working condition will be considered for billing.
The defective meter will be replaced immediately.

12. Bill is issued under Doorlock with excess amt. even though consumption is less

In case of Door lock previous consumption will be billed.
The excess amount if any will be adjusted in next month bill after taking the reading.

13. What should I do if I do not receive my Bill?

Register your complaint in CSC or obtain Duplicate bill from CSC or by using the online facility.

14. What should I do if Wrong Reading is taken by the meter Reader?

Register your complaint in CSC along with furnishing present meter reading.
 
 


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